Shipping & Returns

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Free shipping on all orders of, and over $24.99 within the Continental. US only.

The rate charged for the shipping of your order is based on per item of your products, and your location. All Continental USA orders will ship free with a $19.99 or more order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please contact us to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     StringBaby
     Returns Department Tracking #
     347 Tucker Road
     Oxford, New York 13830
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

We do not charge a restocking fee.

Exchanges

If your item is in new unopened condition, you may exchange your item for a different item of equal value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.